DELIVERY & RETURNS
All orders are sent using Royal Mail Tracked. All orders are dispatched within 48 hours on any working day. Orders made on weekends/bank holidays will be processed on the next working day.
UK DELIVERY
Royal Mail Tracked Standard - £3.49
Deliveries take 2-4 working days and are delivered Monday - Saturday
Royal Mail Express Delivery - 4.99
Deliveries take 1-2 working days and are delivered Monday-Saturday
INTERNATIONAL DELIVERY
We ship to over 240 countries!
Deliveries take 5-10 working days to EU countires & 7-14 for countries outside of the EU. For prices on your specific country, please add items and go to checkout. For any more information please use the 'contact us' page.
* Please note: orders shipped outside of the UK may in-cure customs and VAT charges and these are payable by the customer*
RETURNS
Please contact us using our contact form or email us at info@nalathelabel.com and request our returns form where we will be more than happy to assist you in your refund/exchange. Please ensure your return meets the below requirements:
- The item is unworn and in its original condition, with all tags still attached
- The item has absolutely no marks or stains (including makeup and spray tans)
- The item has hygiene stickers still in place (Bodysuits, Swimwear and Undergarments)
- A receipt and proof of purchase is available
We recommend using a fully tracked service to return your orders as we can not be held responsible for items which do not arrive to us. A full refund excluding the original delivery costs will be refunded within 5 working days of receiving your return.